MacBook keyboard lawsuit wants Apple to acknowledge bad design

MacBook keyboard lawsuit wants Apple to acknowledge bad design

Apple has faced some heavy and ugly criticism over the butterfly switch keyboards on the 12-inch MacBook and current-generation MacBook Pro.

To be fair to Apple it does offer a one-year warranty on new laptops and so if your problems start within that time window you can get a keyboard swap for free in the space of a few days.

In 2015 Apple introduced a new key switch mechanism that allowed it to produce a keyboard much thinner and with a smaller amount of travel. This mechanism was meant to be more stable, comfortable as well as more responsive than the older scissor mechanism.

Girard Gibbs LLP, which is representing the plaintiffs, wrote on its website: "Because typing is the primary objective of laptops, over time, consumers have become more and more frustrated with the keyboard defect".

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While many MacBook and MacBook Pro have not encountered any problems, data points towards an increase in keyboard failures being the main reason for MacBook being sent for a premature service.

Thousands of MacBook users disagree, asserting that the butterfly keyboard frequently failed. Apple chose to design its keyboard in such a way that to replace it, one would also have to replace the upper panel and several attached components. Not everyone loved this "reinvention", however, and now, Apple is facing a class action lawsuit over it. Their 37-page MacBook lawsuit claims Apple knew that this design was flawed in 2015 used it anyway, concealing the problems from the public. An investigation this year by AppleInsider, which first reported news of the class action, found that the MacBook's butterfly keyboard was failing "twice as often" as previous models. Whatever was tweaked by Apple did not seem to solve any of the issues as a petition calling for the recall of these defective Macbooks reached 17,000 signatures in just one week. The plaintiffs are seeking damages and legal fees, and demand that Apple admit to the design flaw and cover all costs for remedying or replacing the defective computers. Apple Mac has a guide on the best way to clean a MacBook or MacBook Pro console with packed air, however advance treatment requires fix by professionals. Out of warranty, it costs about $700 to replace this part on a MacBook Pro.

Despite reports of problems from the original model, Apple has continued the use of the butterfly switch keyboard in later iterations of the MacBook, as well as adopting it in the MacBook Pro.