Twitter to start hiding comments from suspected 'trolls' in conversations

Twitter to start hiding comments from suspected 'trolls' in conversations

Twitter is rolling out new troll-fighting tools as it deals with the many complaints it receives about tweets that don't necessarily violate its policies.

This includes people who have repeatedly tweeted at users who do not follow them, those who have often been blocked by other members of the site, or those who set up multiple accounts at once.

Twitter concedes that "some troll-like behavior is fun, good and humorous", but says that there are some accounts and tweets that are "behaving in ways that distort the conversation" without actually violating any policies. While these apparently account for less than one percent of Twitter accounts, the platform maintains that this portion of users still significantly affects the online experience.

"There are many new signals we're taking in, most of which are not visible externally. We're also looking at how accounts are connected to those that violate our rules and how they interact with each other".

For Twitter, this means utilizing an amalgamation of code-based rules, human reviews, and machine learning-which will all help organize and present content to the user in a purportedly healthier way, in areas such as search and conversation.

"Because this content doesn't violate our policies, it will remain on Twitter, and will be available if you click on "Show more replies" or choose to see everything in your search setting", it said in a blog post.

While not saying whether there are key phrases or words that indicate comments to be hidden, Twitter has said it will use "signals" such as an account-holder having multiple accounts or not having verified their account via email.

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Additionally, following Facebook's lead, Twitter recently began encouraging a public conversation about its impact on the health of individuals and society at large.

Our work is far from done.

Twitter executives Harvey and Gascam said that the initiative is part of an ongoing attempt "to improve the health of the public conversation on Twitter".

Gasca said that early testing of Twitter's new efforts has shown some success, with a 4 percent decrease in abuse reports from search results and an 8 percent decrease in abuse reports from Twitter conversations.

"There will be false positives and things that we miss".

"This technology and our team will learn over time and will make mistakes", the post said. We'll continue to be open and honest about the mistakes we make and the progress we are making.